THESE ARE THE TERMS AND CONDITIONS WHICH APPLY WHEN YOU USE THE PRODUCTS AND SERVICES OF RUMA HOME.
PLEASE READ THESE TERMS CAREFULLY. THESE TERMS MAY HAVE CHANGED SINCE YOU LAST ACCESSED OR USED THE SERVICES.
BY HIRING OR PURCHASING PRODUCTS OR OTHERWISE ACCESSING OR USING ANY PART OF THE SERVICES, YOU AGREE TO THESE TERMS AND CONDITIONS.
TERMS AND CONDITIONS
The following Terms (Terms) are between You (You or Your) and Ruma Home, a private company with Company registration number: 91024803, with its registered office being situated in Amsterdam (We, Our, Us or Ruma Home) describe the terms and conditions on which You may access and use the Ruma Home website located at www.ruma-home.nl (the Site) and related services including Ruma Home’s product hire and sale services (together with the Site and the Ruma Home Content, as defined below, the Services).
By accessing or using any of the Services, You acknowledge that You have read, understood, and agreed to be bound by these Terms.
PART A: USING RUMA HOME PRODUCTS
1. INTRODUCTION
1.1. We aim to give You access to luxury table settings and event supplies for use in Your home or other environment, for an agreed hire period (the Products).
1.2. The Products include the hire and sale of event supplies, decor, and related services. This agreement sets out the terms and conditions that apply to Your hire or purchase of any Product.
1.3. The agreement also sets out, where the use of the Services is different from the Products (and related Services), the terms and conditions which apply to Services which are unrelated to the Product (and related Services).
2. ELIGIBILITY
2.1. Children under the age of 18 may not use the Services. Parents or legal guardians may not agree to these Terms on their behalf.
2.2. You represent that You are 18 years or older and that You are authorized to use the chosen payment method (including, without limitation, credit cards) for the purpose of renting or purchasing the
3. MODIFICATION OF THE SERVICES OR THE TERMS
3.1. Ruma Home may modify these Terms or modify, suspend, or discontinue the Services at any time for any reason.
3.2. Ruma Home will use commercially reasonable efforts to notify You of material changes to these Terms by posting a notice on the Site and/or sending an email to the email address You provided to Ruma Home when you checkout.
4. PRIVACY
4.1. The use of the Services is subject to Our privacy policy (Privacy Policy).
4.2. Our Privacy Policy is available to access at our website. Go to: www.ruma-home.nl.
5. SERVICE EXPECTATION AND RESTRICTIONS
5.1. You acknowledge and agree that We may place limits on the hire or purchase of Products.
5.2. We reserve the right to limit, cancel, or prohibit any hire or sale of Products for any reason in Our sole discretion, which is absolute.
5.3. Subject to availability, Your Products may be ordered up to 3 business days ahead of Your requested delivery date.
5.4. Orders within 3 business days of Your desired delivery date are subject to the approval of Ruma Home and cannot be guaranteed.
6. PRODUCT HIRE
6.1. The hire fee (Hire Fee) for the Product will be the total of the Hire Fee and delivery charges listed on the Site for Your hire of the Product.
6.2. When You place an order for a Product, You authorize Ruma Home to charge Your payment card for the Hire Fee.
6.3. Ruma Home will charge Your payment card immediately upon order, regardless of how far in advance that Product is reserved; and Ruma Home shall retain Your card details until the end of the hire period for the Product.
7. CANCELLATION
7.1. You may cancel Your hire order subject to the following cancellation fees and policies:
7.1.1. Any order cancellations made thirty (30) or more days in advance of the delivery date will result in a full refund in the form of Your original payment.
7.1.2. Any order cancellations less than thirty (30) days but more than seven (7) days in advance of the delivery date will not receive a refund but will receive a credit to Your Ruma Home account in the form of a promotion code that may be applied to any future Ruma Home hire.
7.1.3. If You cancel seven (7) or fewer days before Your delivery date, We are unable to offer a refund or any Ruma Home account credit.
8. DELIVERY AND USE OF THE PRODUCTS
8.1. Delivery times for the Product may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from occurrences beyond our control for which We will not be responsible.
8.2. If there is a delay in delivering the Products, then where We are aware, We will inform You of this via email and telephone (wherever possible) and the Product will be despatched as soon as We can.
8.3. Delivery of the Product will occur when the Product is delivered to the address You provide us with. You are responsible for the Product when delivery has taken place.
8.4. We will only take Products to the ground floor at the address You have specified for a delivery, save where you have explicitly requested our lay-up service, where in consideration for an additional fee, We shall deliver the Products no more than 2 floors up and 2 floors down, noting that any more than this, then We shall require there to be a useable elevator at the delivery address.
8.5. We strongly advise against deliveries to be made to hotels or third-party couriers. Any orders made, to be sent to a hotel or a third-party courier, are entirely at Your own risk once delivery has been made by our logistics provider.
8.6. In all cases, we require You to have provided Us with a delivery location where there is parking not more than 50 metres from the delivery address, which We can use in order to facilitate delivery of the Products. Where there is no such parking, We reserve the right to charge an additional fee for delivery thereon.
8.7. Upon delivery, You bear responsibility for the Products. Where this is under Your instructions, Ruma Home does not bear liability for Products left unattended in an insecure delivery location.
8.8. By hiring Products from Ruma Home You agree that it is for a legitimate purpose and not to engage in unfair and/or illegal business activities or competition.
8.9. The Products Ruma Home provide You with are of great value. You agree to treat the Products in a careful and responsible manner; and where we believe that You have not, our decision shall be set against a reasonable standard of care for the services that we offer and shall be binding and final.
8.10. You are responsible for failure to return, loss, destruction, and damage to the Products for any reason other than normal wear and tear. Normal wear and tear encompasses minor stains, scratches or other minor damage. For the avoidance of doubt, it does not include spilt wax on our tableware, lanters, tablecloths or bad liquid stains.
8.11. If You return a Product damaged beyond normal wear and tear, You agree to be charged for the price of repairing or replacing the Product, as determined in Our discretion, up to the Retail Value of the Product.
8.12. Where the provisions of paragraph 8.5 and paragraph 8.4 apply, You authorize Ruma Home to charge Your payment card for an amount equal to 100% of the original retail value (Retail Value) of the Product (when new).